Landis+Gyr EMEA, formerly part of the Landis+Gyr Group, supports electricity, gas, water and thermal utilities in managing increasingly complex networks, improving operational efficiency and enabling more sustainable use of resources.

 
With more than 2.800 employees in 19 countries and decades of experience in critical infrastructure technology, the company provides advanced metering, network intelligence and digital solutions to utilities and infrastructure operators primarily across Europe, Middle East and Africa. As a standalone organisation, Landis+Gyr EMEA builds on long-standing customer relationships and proven technology capabilities, backed by experienced regional teams.

We are looking for experienced SAP Service Desk professional who will join our EMEA SAP Team. As SAP Service Desk Agent, you will provide technical assistance and guidance to L+G EMEA Finance key and end users. The objective is to resolve issues, troubleshoot problems, and answer queries related to the functionality and configuration of the SAP FICO module. The ideal candidate should have relevant knowledge and experience in SAP Finance and Controlling, as well as excellent communication and customer service skills.

Future Responsibilities:

• Providing technical assistance and troubleshooting for SAP Finance and Controlling modules, and related systems
• Responding to user queries and requests via phone, email, or ticketing system
• Escalating complex or unresolved issues to 2nd level support
• Documenting and updating solutions, procedures, and best practices for SAP Finance and Controlling support
• Collaborating with other SAP support teams and business units to ensure smooth and efficient operations

Our expectations:

• Min. 2-3 year’s work experience in the IT and/or finance department
• Experienced in SAP Finance & Controlling processes and basic of customizing
• Detail and process oriented, organized and analytic mindset
• Ability to maintain good relationships with the business area and to understand the effects on the business.
• Solution and results oriented, hands-on and willing to learn
• Capacity to manage and prioritize tasks, adapt to new requirements and flexibility
• Accuracy and precision in handling/administrating documents
• Good social skills and motivation to work in multicultural environment 

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.