Landis+Gyr EMEA, formerly part of the Landis+Gyr Group, supports electricity, gas, water and thermal utilities in managing increasingly complex networks, improving operational efficiency and enabling more sustainable use of resources.

 
With more than 2.800 employees in 19 countries and decades of experience in critical infrastructure technology, the company provides advanced metering, network intelligence and digital solutions to utilities and infrastructure operators primarily across Europe, Middle East and Africa. As a standalone organisation, Landis+Gyr EMEA builds on long-standing customer relationships and proven technology capabilities, backed by experienced regional teams.

We are looking for Customer Service and Sales Order Administration colleague focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; Tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments Analyzing and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. 

CORE RESPONSIBILITIES

Customer Interaction

• Respond to customer inquiries via phone, email, or in person
• Resolve customer complaints in a timely and professional manner -Customer Order Processing
• Process and validates orders to agreed quotation/frame agreement
• Ensure accurate and timely order fulfilment
• Communicate order status and any issues to customers
• Manage invoicing and support cash collection
• Apply for new part numbers, tariffs, label drawings etc as required
• Obtain regular updated schedules from customers in relation to call-off agreements
• Expedite product from supply factory to meet customer requirements, in particular on-time delivery
• Independent management of all issues in relation to supply of finished product, escalating to the Account Manager if necessary

Contract Management

• Have in-depth understanding of key contractual obligations & those potential impact to the business
• Communicate with Account Managers on relevant issues that anticipated and with potential impact on contracts
• Liaise & communicate with customer to ensure all their issues are understood and managed in an appropriate manner

Systems / Processes / Reports

• Develop and implement customer service policies and procedures
• Ensure compliance with company policies and standards
• Train staff to deliver high standards of customer service
• Coordinate all office systems including customer / general correspondence filing and archiving (ensuring data is easily accessible)
• Record, process, and manage all customer complaints ensuring that “open” complaints are notified to the Account Manager if not dealt with in the correct timescale as detailed in the company procedures
• Provide administrative support for other business areas as required
• Local stock management be on top what stock we have = stock in warehouse is same as what is in SAP

OUR REQUIREMENTS

WHAT CAN WE OFFER?

• Work-life balance built on both office and home working, supported by core hours
• 5 weeks of annual leave and 3 “MyDays” per year
• Edenred Benefity Cafeteria points, to enjoy wellness, culture, travelling and more
• Support towards a healthy lifestyle via subsidised MultiSport Card 
• Monthly contributions to your personal pension or life insurance
• Free and tailored access to LinkedIn learning online platform
• Short-term incentive plan with annual bonus each business year

#LI

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.