Landis+Gyr EMEA, formerly part of the Landis+Gyr Group, supports electricity, gas, water and thermal utilities in managing increasingly complex networks, improving operational efficiency and enabling more sustainable use of resources.

 
With more than 2.800 employees in 19 countries and decades of experience in critical infrastructure technology, the company provides advanced metering, network intelligence and digital solutions to utilities and infrastructure operators primarily across Europe, Middle East and Africa. As a standalone organisation, Landis+Gyr EMEA builds on long-standing customer relationships and proven technology capabilities, backed by experienced regional teams.

The Customer Quality Engineer (CQE) is responsible for ensuring customer satisfaction by maintaining high product quality standards and managing customer quality-related issues. This role acts as the primary interface between customers and internal teams for all quality concerns, driving root cause analysis, corrective actions, and continuous improvement.

Areas of Responsibility

• Acting as per the customer quality management processes, contributing to improve them
• Managing CAPAs and customer facing on quality cases, ensuring quality-and-fast responses and that TAT (turn-around time) targets are achieved
• CAPAs/8D and related KPIs reporting
• Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management
• Executing analysis of field returns and internal testing results to promote product reliability improvement initiatives
• Supporting contracts warranty clauses analysis
• Implementation of lessons learned and best practice sharing to continuously improve products and processes
• Identification, evaluation, and mitigation of risks
• Lessons learned for improvements

Experience required

Experience in a quality role, customer facing preferred

Project Management skills

Experience in HW, FW, SW and devices/solutions application for industrial systems

Experience in customer-facing roles, especially in problem solving, services/technical support or commercial interfaces

Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)

Continuous improvement activities proposition and implementation for processes and product quality.

Qualifications

Six Sigma Green Belt or Black Belt certification

Required Minimum Level of Education: Bachelor, Master preferred

Degree in Engineering, Electrical Engineering, Electronics, Physics, Material Science or Chemistry

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.